HyperX Cloud III Connecting Cable Not Recognized

If your HyperX Cloud III is plugged into a computer, but the system fails to detect it, and no audio is transmitted through the cable, follow this page for possible solutions.

The USB-C or USB-A dongle contains sensitive pins that can easily be damaged by dust or moisture. If the pins inside the dongle are bent or oxidized, they will fail to be in contact with the computer’s port, resulting in a “device not recognized” message.

Before attempting a hardware repair, you can attempt to restore the contact by cleaning the pins.

The HyperX Cloud III uses a non-detachable cable that can suffer from internal copper fractures if it is wrapped too tightly or pinched under furniture. These fractures create a physical gap in the wire that prevents data and power from flowing to the headset, even if the outer rubber sleeve appears intact.

To determine if it is a tension problem, you can test the cable by bending it to find a potential break, and then try to secure it with a tape or cable splint as a temporary solution.

The cable connecting the button to the main circuit board can have the following damages:

• The cable shifted over time due to vibration, drops or thermal expansion.
• Oxidation on the contacts can interrupt the signal.

In these cases, no electrical signals are sent to the motherboard.

Also, if the device has been opened before for previous repairs, the cable could have been wrongly reconnected to the power button. So the button physically clicks but the motherboard does not receive the command to power on.

Refer to the Connecting Cable Replacement guide for more information on how to replace it.