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Panasonic Lumix ZS50 Troubleshooting
This troubleshooting page acts as a resource to deal with the most common problems found with the Panasonic Lumix ZS50, model number DMC-ZS50S.
Camera Will Not Power On
Pressing the power-on button causes nothing to happen.
The battery may need to be charged in order to power on the camera. If the camera still won’t turn on after charging, the battery may be faulty and may need to be replaced as explained here.
Faulty Charger or USB Cord
If the battery will not charge, and there is no apparent issue with the camera itself, the charger provided may be broken or malfunctioning. The problem could also be a damaged USB cord. Replace the charger or the USB cord if there is an obvious issue with either pieces.
There may be water damage (including salt or other residue from dried water) in the device.
Inability to Take/Delete Photos
Photos cannot be saved or deleted in the memory/SD card.
Full Memory Card
First and foremost, check to see if the camera’s memory SD card has been filled. If that is the case, you can replace the loaded memory card with a new SD card, or transfer your photos and videos off the SD card to your laptop.
Locked Memory Card
If the memory card is not full and you are still unable to take or delete photos, check if the switch on the side of the memory card is engaged. If it is not and still not functioning, try to reformat the memory card. (Caution, it could erase the previous picture and videos). If the camera still is unable to save or delete photos, the memory card may be faulty.
Inability to Transfer Photos
Having issues transferring photos from my camera to my computer.
Incompatible with Computer
Make sure the USB and the USB cord is functioning properly. Connect the charger end into the camera, and the other end to the computer that you are transferring photos to. When connecting for the first time, allow the “Found New Hardware” icon appear and allow the camera to sync to the computer. Finally, in your “computer” folder, click the “removable disk” drive and access your photos from your PC.
Issues may arise from individual computer to computer. Make sure all software is up to date, and there are no glaring issues presented in the computer's hardware. Computer should be fully functional for photo transfer.
Malfunctioning Computer Port
Make sure to check multiple ports to ensure that any unresponsiveness doesn’t lie with a faulty computer USB port.
Damaged USB Port or Cable
With a damaged USB port or cable, another option would be to remove the memory/SD card from the camera and insert it into the memory port of your computer. Access your files from “computer” and “removable disk” as before.
Jammed or Stuck Lens
Lens is unable to extend, retract, or stuck out-of-position; display shows the error message “System Error (Zoom).”
Zoom System is Not Receiving Power
Check and listen for the sound of the zoom motor running first, as you switch the camera between the playback to shooting mode. You should be able to hear the swirl and zoom noise created by the motor as the zoom tries to focus if it's operating normally. If it’s not running, then you may require a new zoom motor unit.
Sand/Grit is Stuck in Between Lenses
If any particles are preventing the extension of the lens, blow compressed air in the gaps around the lens barrel, as they may be harboring the grit that's jamming the lens, and push the particles out of the camera.
Instead of blowing out the grit, you could also create a precise vacuum with a thin wire insulation tube sealed airtight to the mouth of a vacuum tube. Then use this DIY vacuum tube to suction out all sand or dust rather than blow it around in the barrel. If there’s grit deeper within the ZS50, you might need to disassemble the camera further and completely replace the broken lens according to this guide.
Guide Pins Need to be Returned into Place
It's possible that the guidance pins that keep the lenses and lens barrel in place are offset and therefore are causing the jam and stuck lens. Place the camera flat on its back on a table, facing upward. Continuously hold down the shutter button, and simultaneously hold the power-on button too. This triggers the camera autofocusing as the lens tries to extend, letting the guide pins of the camera lens’ barrel move back to their intended spots.
Dysfunctional Camera Flash
Camera flash won't work properly.
Camera Flash is Off
The camera’s flash set into the off mode. You might want to set in into "AUTO" mode or "ON" mode in settings. Then, try to take picture in a dark or dimly lit setting to test if the automatic flash function is operating properly once again.
Another possible reason that the flash does not work is because the camera’s battery is low, as the flash automatically turn into off mode. Try the testing the flash again in the dark or dimly lit area after charging the camera battery.
If the flash will still not activate after trying the above methods, the flash components might be broken or malfunctioning. You can replace the flash manually following this guide.