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Polaroid OneStep 2 Troubleshooting
Released September 2017: This troubleshooting page will help you diagnose problems with Polaroid OneStep 2.
Photo would not eject after picture is taken
After a picture is taken nothing happens, no picture is printed out.
Battery is not charged
Make sure that your camera is charged. The cameras LED light will blink red if it does not have enough charge to operate. In this case you should recharge your camera before operating.
Photo is jammed in film pack
If the photos are jammed and not ejecting from the camera, the rollers may be malfunctioning and need to be replaced using this guide.
Damaged latch door
The film will not eject if the latch door is broken. If the latch door is not closing, then the latch may need to be replaced using this guide.
The flash does not fire when the picture is taken
The picture is taken but no flash is produced.
Flash override button activated
If your flash is not firing when the photo is being taken, make sure you are not pressing the flash override button on the camera's back panel.
The flash is turned off
To make sure that your flash is turned on, look to the side of the lens barrel. There is located an on and off switch, move the switch so that it is on the side of a lightning flash image.
Photo appears too dark when printed
When the picture is printed out, it comes out much darker than it should.
Not enough natural light
Shoot using plenty of bright, direct light, preferably sunlight.
Not shooting with the flash turned on
Always use the flash, especially if you are shooting inside.
Exposure compensation control not adjusted
Rotating or sliding the exposure compensation control towards white instructs the camera to let in more light.
Damaged flash cover
If your flash cover has been damaged, your photos may appear too dark. Use this guide to replace it.
Photo comes out too blurry
When the picture is printed out, it appears blurry or out of focus.
Slow Shutter Speed
To adjust your shutter speed make sure that you are taking pictures in a well lit location. Also you can use the flash to illuminate your subject even more. Adding a tripod will also help increase slow shutter speed. If you are unable to adjust the shutter speed, you may need to replace the shutter switch using this guide.
Too close to subject
If your photo is blurry, you may be too close to the subject. In order to make sure the photo is focused, shoot the photo from at least 60 cm (2 feet) away.
Fogged or cracked lens
If your photo is blurry, your lens may need to be cleaned or replaced. Use this guide to access or replace the lens.
Battery doesn’t last long
The battery dies quickly.
Camera not turned off after each use
A fully charged camera should have enough charge to shoot 15-20 packs of film. If your camera is dying quickly, make sure to power off the camera after each use. The camera does not turn off automatically and leaving it on will drain the battery even if the camera is not being used to take photos.
Battery not fully charged
The flash LED light will blink green if fully charged, orange if running low, and red if it is completely out. If the light is orange or red consider recharging your device.
Corroded battery contacts
Older cameras may have corroded battery contacts, preventing them from connecting with the battery properly. The contacts are two copper springs that extend from the bottom of the film compartment. You can try to clean them with a flat slim object, or simply remove and reinsert the film cassette several times to scratch possible corrosion off the contacts.