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Vtech Kidizoom Smart Watch DX Troubleshooting

The Vtech Kidizoom Smart Watch DX is a children's smart watch, released in August 2015 and identified by product number 80-171600. It is designed for ages 4-9 years, and we have made the troubleshooting guide as easy to use as the watch itself.

Watch won't turn on ¶ 

The screen is black, and the watch doesn't appear to be on.

Master switch is off ¶ 

The first task to try is to flip the master switch on the back of the watch to "ON". Without doing this, the watch will not turn on when the home button is pressed.

Battery is not charged ¶ 

The battery of this smart watch can last up to 2 weeks on a single charge, but it still needs to be recharged on a regular basis. You can do this by connecting a USB cable between the watch and a computer. Allow it to charge for about 3 hours for maximum performance.

Bad master switch ¶ 

The master switch may be faulty, if neither of the above solutions solve the problem. In this case, you may need to replace the master switch.

Bad circuit board ¶ 

If the master switch is in good condition, and charging the battery doesn't allow the watch to turn on, then the issue may be a bad circuit board. Replacing the circuit board entirely will be the solution.

Screen display looks abnormal ¶ 

The screen doesn't display fully, the graphics aren't displayed in the right colors, or something just doesn't look right.

Screen is dirty or smudged ¶ 

The screen may simply be dirty, as many children's toys become. Clean the screen with an alcohol-based wipe, or similar kid-friendly cleaning agent. Once dry, the display should look good as new.

Failure to load display properly ¶ 

If the display does not load correctly and entirely, the watch software may be the culprit. Flip the master power switch to the "OFF" position for 30 seconds. Then flip the switch back to "ON" and press the home button to turn on the watch. This will reboot the watch in a fresh state, and the screen display should look normal.

Bad display ¶ 

If the above solutions don't work, the problem may lie in the display itself. In that case, the circuit board (to which the display is permanently attached) may have to be replaced.

Buttons don't function ¶ 

Pushing the buttons doesn't make anything happen.

Buttons are sticky ¶ 

If the buttons feel stuck or sticky to the touch, they may need to be cleaned. To do so, the buttons need to be removed. Once this is done, wash the buttons and watch casing with a water-based cleaner. When fully dry, reassemble the circuit board and buttons.

Trouble connecting to computer ¶ 

Despite your best efforts, the smart watch doesn't appear to connect to the computer.

Watch software error ¶ 

Resetting the watch will reboot the software, and possibly get rid of any issues the watch has in connecting. To reset the watch, flip the master power switch to the "OFF" position for 30 seconds, then flip it back to "ON". Push the home button to turn the watch back on, and try connecting to the computer again.

Bad cable ¶ 

If rebooting the watch doesn't work, the problem may lie in the connecting cable being used. Test the cable with another device and USB port, and if the cable fails to connect, then it may need to be replaced.

Bad USB port on computer ¶ 

The USB port on the computer may be the issue. If connecting the watch works on another computer, then there's a possibility that the port on your computer is faulty. Using a different port should work.

Bad USB port on smart watch ¶ 

If none of the above solutions fix the problem, then the USB port on the watch may be faulty. The only way to fix this is to replace the circuit board.

Can't view downloaded pictures/videos ¶ 

Pictures and videos you've placed onto the watch can't be viewed.

Images in wrong directory ¶ 

When downloading images or videos onto the smart watch, be sure that they are going into the right directory. In the Kidizoom Smart Watch location on your computer, photos should be placed in the DOWNLOAD/PHOTO folder, and videos should be placed in the DOWNLOAD/VIDEO folder.

Files are in wrong format ¶ 

If your files do not show up on the watch, check which format the files are in. The watch can only accept JPEG and AVI (also known as Motion JPEG) formats for pictures and videos. If they are not in these formats, they will not be displayed.

Exposed to water and won't function ¶ 

This watch may be splash-proof, but it isn't water-proof. After exposure to water, the watch doesn't work right.

Watch shuts off after being submerged ¶ 

After a fall into water, you should not attempt to turn the watch back on. Doing so can cause it to short circuit, and stop working for good. Flip the master switch to "OFF" and unscrew the back of the watch. Place the watch casing (including the circuit board) in a cup full of rice, or another drying agent such as silica gel. After 3 days, replace the back plate, and the watch should hopefully function as normal.

Bad display/USB port/circuit board ¶ 

If any of these parts are exposed to water, that may cause them to stop functioning. Test these parts using the relevant troubleshooting guides. If the part in question still does not work after troubleshooting, the entire circuit board may need to be replaced.

댓글 29개

I think it went in water and now the screen will only be on when charging otherwise it won't work any suggestions?

jdrsx2004 - 답글

I have the same issue. Did you ever get an answer?

mdearden1970 -

When I press the Home button the watch locks up completely and has to be reset in order to use the camera or change the watch faces. Any ideas on how to resolve this issue. Sounds like a software issue.

Nathan - 답글

Screen is frozen… can not set the date or move off the date screen. Any suggestions?

Audreywhite -

cant register my kidizoom smartwatch dx

kmbrlycontreras - 답글

Thank you!! I was using a bad usb cable. If it will not work on your computer, make sure to try other USB cables, and make sure to hold it pressed against when plugged in, because it might be too loose.

bigboybeef - 답글

watch is playing music and the screen is white and I can't turn it off...

Andrea Morrow - 답글

mine is doing this too - white screen and frozen.

Katherine Itakura -

anyone know why the camera on my kidizoom smartwatch is not working? everything else works fine. its just the camera and camcorder buttons? Thank you.

Jenn - 답글

I have the same problem, have you been abble to solve it?

Maria Entigue -

I have the same problem, were you able to solv it?

Maria Entigue -

I downloaded the new update and immediately everything to do with the camera stopped working. I called and they said —sorry it’s now inoperable. That’s it, no tech support nothing. Very upset.

stephaniehruby -

When I try to take a picture inside it it dark on screen and my other Smart Watch is Perfect! ➡(when I take a picture inside)

Any Suggestions?…

BlueTack 101 - 답글

my kidizoom won’t respond to anything i do to the screen even after turning it off for 30 secs and turning it back on. i even charged it and nothing. what should i do?

Caren Capinpin - 답글

My watch just freezes on the spot. Plus when I switch off the MASTER BUTTON it’s still frozen.I hope you guys can find a way to fix FROZEN technology.Thanks for the advice anyway.

Varsha Prakash - 답글

The LED isn't working on our kidizoom. We can only see the screen if holding a torch light to it. Any ideas?

T Anderson - 답글

The LED isn't working on our kidizoom. All functions are working, however we can only see the screen when shining a torch light to the screen. Any ideas of what I can do please?

T Anderson - 답글

We are trying to connect to the VTech system to download some extra apps to the watch. My watch says it’s charging when I plug it into my computer but my computer is saying the watch is not connected. Since it shows that it’s charging, its clearly not one of the issues listed above. Any thoughts on what the problem could be?

Monica Enloe - 답글

we are having the same problem also. When connected to my Macbook USB port with cable, it says the watch device cannot be found. Anyone who knows how to fix?

elle campagna -

My daughter and I ran in to the same problem. We finally fixed by finding the correct cable!! All the other USB cables would say “charging” on the watch but “not connected” in the computer, so try to find the USB cable that came with the watch, that’s the only one that works! good luck!

inmotioncompany -

Hi guys. I can’t real through all of these comments but my son has a watch and when it’s plugged in it is on and says fully changers, however, when I unplug it, it’s dead. Any suggestions or ideas? Thanks so much.

Dana miller - 답글

I'm having the same problem with mine! Were you able to identify the problem?

Chris -

Mine too I was told it might be a bad circuit board

qcain4life -

Mine is stuck on the time screen and buttons wont do anything. The time is frozen

Kamille - 답글

My daughter watch is stuck on the date screen and will not go further anyone have a fix to this problem?

Mimi -

I’m having the same issue with my sons watch. I have yet to figure out how to fix it.

Lisa Flanders -

any suggestions

Kamille - 답글

Has vtech ever responded to any of these? I have many of the same problems

Tamora - 답글

is it ok when the charging shield fell off the kidizoom smart wacth

Ama Sotodji - 답글

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