What is the make and model number of the computer?
What OS is installed in the computer?
Depending on what type of headphone socket circuit is installed it can work either one of two ways.
1. The headphone plug "breaks" the audio circuit to the computer speakers, by physically opening internal 'break' contacts inside the headphone socket itself, this then directs the audio to the headphones.
2. The headphone plug operates a contact inside the headphone socket in the computer, which signals the OS to redirect the audio away from the speakers and to the headphones.
Either way it appears that there is a problem with the headphone socket in the computer.
Depending on the make a model number of the computer it might mean that it is an easy fix as some are mounted on a removable module which can be replaced, (sometimes along with a USB port or microphone socket if in a laptop for example). Otherwise it will be mounted onto the systemboard as an SMD component. You'll need SMD skills and tools to effect the removal and replacement of the headphone socket. Normally they are irreparable and have to be replaced
=== Update (05/03/2018) ===
-
Hi @medjdoub45 ,
+
Hi @medjdoub45 ,
+
Before going down the possible "faulty" hardware route, check that the "software" is OK.
+
Try the following:
+
1. Go into ''Control Panel > Sound > ''click on the ''Recording'' tab > Select your microphone/headset as the ''default device'' and press ''OK''.
+
Check if it works OK now.
+
2. Go to ''Control Panel > Device Manager > Sound, Video and Game Controllers ''and find the Audio controller.
+
Right click on the Audio Controller entry and select ''Uninstall''. Once uninstalled, restart the laptop and let Windows "find" the "new" hardware and let it install.
-
Check if it works OK now.
+
+
Check if it works OK now.
+
3. Go to ''Control Panel > Device Manager > Sound, Video and Game Controllers ''and find the Audio controller.
-
Right click on the Audio Controller entry and select ''Update driver software'' and follow the prompts.
+
+
Right click on the Audio Controller entry and select ''Update driver software'' and follow the prompts. (make sure that you are online when you do this)
+
If there were updates, once they are installed, restart the laptop and check if it works OK.
+
4. Go to the audio controller maker's (is it Realtek?) website and find the Win 8.1 drivers for your ''exact model audio controller'' and check if they are the same version number as what is installed in the laptop. If they are a higher version number, download and install the "updated" driver.
+
Once they are installed, restart the laptop and check if it works OK.
+
If none of the above resolves the problem, then it most probably is a hardware problem.
+
Here is a link to the [http://h10032.www1.hp.com/ctg/Manual/c05493257|service manual] for your laptop.
+
The headphone/microphone combo socket is mounted onto the systemboard.
+
Scroll to p.70 to view the necessary pre-requisite steps and then the procedure to remove the systemboard so that the socket can be removed /replaced.
+
As it is an SMD (surface mounted device) component, you'll need SMD soldering skills and tools to effect the repair.
+
I cannot find a replacement part online for your model laptop. perhaps you may have better luck.
What is the make and model number of the computer?
What OS is installed in the computer?
Depending on what type of headphone socket circuit is installed it can work either one of two ways.
1. The headphone plug "breaks" the audio circuit to the computer speakers, by physically opening internal 'break' contacts inside the headphone socket itself, this then directs the audio to the headphones.
2. The headphone plug operates a contact inside the headphone socket in the computer, which signals the OS to redirect the audio away from the speakers and to the headphones.
Either way it appears that there is a problem with the headphone socket in the computer.
Depending on the make a model number of the computer it might mean that it is an easy fix as some are mounted on a removable module which can be replaced, (sometimes along with a USB port or microphone socket if in a laptop for example). Otherwise it will be mounted onto the systemboard as an SMD component. You'll need SMD skills and tools to effect the removal and replacement of the headphone socket. Normally they are irreparable and have to be replaced
+
+
=== Update (05/03/2018) ===
+
+
Hi @medjdoub45 ,
+
Before going down the possible "faulty" hardware route, check that the "software" is OK.
+
Try the following:
+
1. Go into ''Control Panel > Sound > ''click on the ''Recording'' tab > Select your microphone/headset as the ''default device'' and press ''OK''.
+
Check if it works OK now.
+
2. Go to ''Control Panel > Device Manager > Sound, Video and Game Controllers ''and find the Audio controller.
+
Right click on the Audio Controller entry and select ''Uninstall''. Once uninstalled, restart the laptop and let Windows "find" the "new" hardware and let it install.
+
Check if it works OK now.
+
3. Go to ''Control Panel > Device Manager > Sound, Video and Game Controllers ''and find the Audio controller.
+
Right click on the Audio Controller entry and select ''Update driver software'' and follow the prompts.
+
If there were updates, once they are installed, restart the laptop and check if it works OK.
+
4. Go to the audio controller maker's (is it Realtek?) website and find the Win 8.1 drivers for your ''exact model audio controller'' and check if they are the same version number as what is installed in the laptop. If they are a higher version number, download and install the "updated" driver.
+
Once they are installed, restart the laptop and check if it works OK.
+
If none of the above resolves the problem, then it most probably is a hardware problem.
+
Here is a link to the [http://h10032.www1.hp.com/ctg/Manual/c05493257|service manual] for your laptop.
+
The headphone/microphone combo socket is mounted onto the systemboard.
+
Scroll to p.70 to view the necessary pre-requisite steps and then the procedure to remove the systemboard so that the socket can be removed /replaced.
+
As it is an SMD (surface mounted device) component, you'll need SMD soldering skills and tools to effect the repair.
+
I cannot find a replacement part online for your model laptop. perhaps you may have better luck.
What is the make and model number of the computer?
What OS is installed in the computer?
-
Depending on what type of headphone socket circuit is installed it can work either one or two ways.
+
Depending on what type of headphone socket circuit is installed it can work either one of two ways.
1. The headphone plug "breaks" the audio circuit to the computer speakers, by physically opening internal 'break' contacts inside the headphone socket itself, this then directs the audio to the headphones.
2. The headphone plug operates a contact inside the headphone socket in the computer, which signals the OS to redirect the audio away from the speakers and to the headphones.
Either way it appears that there is a problem with the headphone socket in the computer.
Depending on the make a model number of the computer it might mean that it is an easy fix as some are mounted on a removable module which can be replaced, (sometimes along with a USB port or microphone socket if in a laptop for example). Otherwise it will be mounted onto the systemboard as an SMD component. You'll need SMD skills and tools to effect the removal and replacement of the headphone socket. Normally they are irreparable and have to be replaced
What is the make and model number of the computer?
What OS is installed in the computer?
Depending on what type of headphone socket circuit is installed it can work either one or two ways.
-
1. The headphone plug "breaks" the audio circuit to the computer speakers, by physically opening internal 'break' contacts inside the headphone socket itself, which then directs the audio to the headphones.
+
1. The headphone plug "breaks" the audio circuit to the computer speakers, by physically opening internal 'break' contacts inside the headphone socket itself, this then directs the audio to the headphones.
-
2. The headphone plug operates a contact in the headphone socket in the computer, which signals the OS to redirect the audio away from the speakers and to the headphones.
+
2. The headphone plug operates a contact inside the headphone socket in the computer, which signals the OS to redirect the audio away from the speakers and to the headphones.
Either way it appears that there is a problem with the headphone socket in the computer.
Depending on the make a model number of the computer it might mean that it is an easy fix as some are mounted on a removable module which can be replaced, (sometimes along with a USB port or microphone socket if in a laptop for example). Otherwise it will be mounted onto the systemboard as an SMD component. You'll need SMD skills and tools to effect the removal and replacement of the headphone socket. Normally they are irreparable and have to be replaced
What is the make and model number of the computer?
What OS is installed in the computer?
Depending on what type of headphone socket circuit is installed it can work either one or two ways.
1. The headphone plug "breaks" the audio circuit to the computer speakers, by physically opening internal 'break' contacts inside the headphone socket itself, which then directs the audio to the headphones.
2. The headphone plug operates a contact in the headphone socket in the computer, which signals the OS to redirect the audio away from the speakers and to the headphones.
Either way it appears that there is a problem with the headphone socket in the computer.
-
Depending on the make a model number of the computer it might mean that it is an easy fix as some are mounted on a removable module which can be replaced, (sometimes along with a USB port or microphone socket if in a laptop for example). Otherwise it will be mounted onto the systemboard as an SMD device. You'll need SMD skills and tools to effect the removal and replacement of the headphone socket. Normally they are irreparable and have to be replaced
+
Depending on the make a model number of the computer it might mean that it is an easy fix as some are mounted on a removable module which can be replaced, (sometimes along with a USB port or microphone socket if in a laptop for example). Otherwise it will be mounted onto the systemboard as an SMD component. You'll need SMD skills and tools to effect the removal and replacement of the headphone socket. Normally they are irreparable and have to be replaced
Hi @medjdoub45 ,
What is the make and model number of the computer?
What OS is installed in the computer?
Depending on what type of headphone socket circuit is installed it can work either one or two ways.
1. The headphone plug "breaks" the audio circuit to the computer speakers, by physically opening internal 'break' contacts inside the headphone socket itself, which then directs the audio to the headphones.
2. The headphone plug operates a contact in the headphone socket in the computer, which signals the OS to redirect the audio away from the speakers and to the headphones.
Either way it appears that there is a problem with the headphone socket in the computer.
Depending on the make a model number of the computer it might mean that it is an easy fix as some are mounted on a removable module which can be replaced, (sometimes along with a USB port or microphone socket if in a laptop for example). Otherwise it will be mounted onto the systemboard as an SMD device. You'll need SMD skills and tools to effect the removal and replacement of the headphone socket. Normally they are irreparable and have to be replaced