It could be a ''downloaded'' app running in the background that is continually downloading data or trying to download data, that is using extra resources in the phone unnecessarily therefore it heats up
If you have a Galaxy J7 Prime, try starting the phone in [https://www.t-mobile.com/support/devices/android/samsung-galaxy-j7-prime/safe-mode-samsung-galaxy-j7-prime|safe mode] and then with mobile data enabled see if it still overheats.
If not then a ''downloaded'' app is the cause of the problem. The trick is to find out which one.
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You will have to uninstall each ''downloaded'' app, one by one and test the phone in ''normal mode'' between each uninstall, to see if it is still happening. When it stops then the last downloaded app that was uninstalled was responsible.
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You will have to uninstall each ''downloaded'' app, one by one and test the phone in ''normal mode'' between each uninstall, to see if it is still happening. When it stops happening, then the last ''downloaded'' app that was uninstalled was responsible.
It could be a ''downloaded'' app running in the background that is continually downloading data or trying to download data, that is using extra resources in the phone unnecessarily therefore it heats up
If you have a Galaxy J7 Prime, try starting the phone in [https://www.t-mobile.com/support/devices/android/samsung-galaxy-j7-prime/safe-mode-samsung-galaxy-j7-prime|safe mode] and then with mobile data enabled see if it still overheats.
If not then a ''downloaded'' app is the cause of the problem. The trick is to find out which one.
-
You will have to uninstall each ''downloaded'' app, one by one and test the phone in ''normal mode'' to see if it is still happening. When it stops then the last downloaded app that was uninstalled was responsible.
+
You will have to uninstall each ''downloaded'' app, one by one and test the phone in ''normal mode'' between each uninstall, to see if it is still happening. When it stops then the last downloaded app that was uninstalled was responsible.
@Lina Jin ,
It could be a ''downloaded'' app running in the background that is continually downloading data or trying to download data, that is using extra resources in the phone unnecessarily therefore it heats up
If you have a Galaxy J7 Prime, try starting the phone in [https://www.t-mobile.com/support/devices/android/samsung-galaxy-j7-prime/safe-mode-samsung-galaxy-j7-prime|safe mode] and then with mobile data enabled see if it still overheats.
If not then a ''downloaded'' app is the cause of the problem. The trick is to find out which one.
You will have to uninstall each ''downloaded'' app, one by one and test the phone in ''normal mode'' to see if it is still happening. When it stops then the last downloaded app that was uninstalled was responsible.