Kindly follow the tips below and see if it works.[br]
[br]
1. Power off the laptop.[br]
2. Power on the laptop.[br]
3. As soon as you see the rotating loading circle, press and hold the Power Button until the computer shuts off.[br]
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4. Repeat this process a few times until you see the "'''Preparing Automatic Repair'''" screen.[br]
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5. Now you want to let the laptop boot to the "'''Automatic Repair'''" screen.[br]
-
6. Click "'''Advanced Options'''" and then select "'''Troubleshoot'''".[br]
-
7. Here you want to select "'''Refresh your PC'''", if you do not wish to erase data, or "'''Reset your PC'''" to erase all data and restore your system.[br]
+
4. Repeat this process a few times until you see the "***Preparing Automatic Repair***" screen.[br]
+
5. Now you want to let the laptop boot to the "***Automatic Repair***" screen.[br]
+
6. Click "***Advanced Options***" and then select "***Troubleshoot***".[br]
+
7. Here you want to select "***Refresh your PC***", if you do not wish to erase data, or "***Reset your PC***" to erase all data and restore your system.[br]
8. From here just follow the screen instructions until the recovery is completed.[br]
[br]
NOTE: You will need to get into the "Advanced Options" in order to get the "Refresh Option". This choice will keep your data, but any programs installed will be lost.[br]
[br]
-
Do not do a "[link|https://www.partitionwizard.com/clone-disk/factory-reset-laptop.html?utm_source=ifixit.com&utm_medium=referral&utm_campaign=View699148|Reset]" as that will wipe all data you have on the laptop.
+
Do not do a "Reset" as that will wipe all data you have on the laptop.
Kindly follow the tips below and see if it works.[br]
[br]
1. Power off the laptop.[br]
2. Power on the laptop.[br]
3. As soon as you see the rotating loading circle, press and hold the Power Button until the computer shuts off.[br]
4. Repeat this process a few times until you see the "'''Preparing Automatic Repair'''" screen.[br]
5. Now you want to let the laptop boot to the "'''Automatic Repair'''" screen.[br]
6. Click "'''Advanced Options'''" and then select "'''Troubleshoot'''".[br]
7. Here you want to select "'''Refresh your PC'''", if you do not wish to erase data, or "'''Reset your PC'''" to erase all data and restore your system.[br]
8. From here just follow the screen instructions until the recovery is completed.[br]
[br]
NOTE: You will need to get into the "Advanced Options" in order to get the "Refresh Option". This choice will keep your data, but any programs installed will be lost.[br]
[br]
Do not do a "[link|https://www.partitionwizard.com/clone-disk/factory-reset-laptop.html?utm_source=ifixit.com&utm_medium=referral&utm_campaign=View699148|Reset]" as that will wipe all data you have on the laptop.