What is the status of the WLAN adapter in ''Device Manager > Network Adapters > right click WLAN adapter entry > Properties > General > Device Status?''
Does it say that "This device is working properly"?
If so, try [link|https://www.intel.com/content/www/us/en/support/articles/000058982/ethernet-products.html|resetting the Network Stack] from an Administrator Command Prompt window. Scroll down to the section:''Resetting the network stack,'' in the link
=== Update (09/18/2021) ===
Hi @whitehole ,
Try using the laptop as close as possible to your WiFi router i.e. <25cm and check if you can detect your network.
-
Ff you can then you have an antenna problem. Perhaps it is loose from the WLAN card.
+
If you can then you have an antenna problem. Perhaps it is loose from the WLAN card.
I couldn’t find a teardown video for your model but found one for a Akoya E6424 which may help.
Here’s an image from the [link|https://www.youtube.com/watch?v=jb-7mWoK7n4|video] showing the WLAN card (I think) and the black and white antenna cables going to it.
[image|2477573]
(click on image to enlarge)
You can also try installing this free [link|https://www.techspot.com/downloads/5936-inssider.html|WiFi sniffer program] to see the signal strength values of networks around you.
***Note:*** the signal strength values shown by the program are in -ve dBm values so the ''higher the -ve number the lower the actual strength of the signal''. Also with dBm every 3dB is equivalent to halve or double the signal strength e.g. -70dBm is 0.5x the signal strength of -67dBm but is 2x the signal strength of -73dBm. Here’s a [link|https://www.screenbeam.com/wifihelp/wifibooster/wi-fi-signal-strength-what-is-a-good-signal/|link] that gives the range of values for WiFi signals and how it affects the connection.
What is the status of the WLAN adapter in ''Device Manager > Network Adapters > right click WLAN adapter entry > Properties > General > Device Status?''
Does it say that "This device is working properly"?
If so, try [link|https://www.intel.com/content/www/us/en/support/articles/000058982/ethernet-products.html|resetting the Network Stack] from an Administrator Command Prompt window. Scroll down to the section:''Resetting the network stack,'' in the link
+
+
=== Update (09/18/2021) ===
+
Hi @whitehole ,
+
+
Try using the laptop as close as possible to your WiFi router i.e. <25cm and check if you can detect your network.
+
+
Ff you can then you have an antenna problem. Perhaps it is loose from the WLAN card.
+
+
I couldn’t find a teardown video for your model but found one for a Akoya E6424 which may help.
+
+
Here’s an image from the [link|https://www.youtube.com/watch?v=jb-7mWoK7n4|video] showing the WLAN card (I think) and the black and white antenna cables going to it.
+
+
[image|2477573]
+
+
(click on image to enlarge)
+
+
You can also try installing this free [link|https://www.techspot.com/downloads/5936-inssider.html|WiFi sniffer program] to see the signal strength values of networks around you.
+
+
***Note:*** the signal strength values shown by the program are in -ve dBm values so the ''higher the -ve number the lower the actual strength of the signal''. Also with dBm every 3dB is equivalent to halve or double the signal strength e.g. -70dBm is 0.5x the signal strength of -67dBm but is 2x the signal strength of -73dBm. Here’s a [link|https://www.screenbeam.com/wifihelp/wifibooster/wi-fi-signal-strength-what-is-a-good-signal/|link] that gives the range of values for WiFi signals and how it affects the connection.
What is the status of the WLAN adapter in ''Device Manager > Network Adapters > right click WLAN adapter entry > Properties > General > Device Status?''
Does it say that "This device is working properly"?
-
If so, try [link|https://www.intel.com/content/www/us/en/support/articles/000058982/ethernet-products.html|resetting the Network Stack] from an Administrator Command Prompt window. Scroll down to the section:''Resetting the network stack,'' in the link
+
If so, try [link|https://www.intel.com/content/www/us/en/support/articles/000058982/ethernet-products.html|resetting the Network Stack] from an Administrator Command Prompt window. Scroll down to the section:''Resetting the network stack,'' in the link
What is the status of the WLAN adapter in ''Device Manager > Network Adapters > right click WLAN adapter entry > Properties > General > Device Status?''
Does it say that "This device is working properly"?
-
If so, try [https://www.intel.com/content/www/us/en/support/articles/000058982/ethernet-products.html|resetting the Network Stack] from a Command window. Scroll down to the section:''Resetting the network stack,'' in the link
+
If so, try [link|https://www.intel.com/content/www/us/en/support/articles/000058982/ethernet-products.html|resetting the Network Stack] from an Administrator Command Prompt window . Scroll down to the section:''Resetting the network stack,'' in the link
Hi @whitehole
What is the status of the WLAN adapter in ''Device Manager > Network Adapters > right click WLAN adapter entry > Properties > General > Device Status?''
Does it say that "This device is working properly"?
If so, try [https://www.intel.com/content/www/us/en/support/articles/000058982/ethernet-products.html|resetting the Network Stack] from a Command window. Scroll down to the section:''Resetting the network stack,'' in the link