My nextbook does not charge properly

Question

Nextbook Tablet

Repair guides and support for Nextbook tablets.

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browninglnt @browninglnt

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게시일: 2017년 1월 16일

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My nextbook does not charge properly

When I place my nextbook on charge for the night, i will wake up and it never fully charges. It will only increase to 34%. And I shut my nextbook down while charging. Please help.

답변되었습니다! 답변 보기 저도 같은 문제를 겪고 있습니다

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예 아니요

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Hi, What is the model number of your Nextbook?

jayeff 의 2017년 1월 17일

Hi the model number is nx16a11264

browninglnt 의 2017년 1월 17일

HI,

Is the charge indicator LED still glowing in the morning, with the charger still connected and switched on, before you start the tablet? If so what colour is it, red or amber?

How long have you had the tablet?

jayeff 의 2017년 1월 19일

It's still red, and also when the tablet is not plugged in I can have it on less than 5 minutes and it shuts down saying something about thermal heating, but as long as it's plugged in, it won't do it. I've had my tablet less than 2 months. I have such badluck with electronics. I really appreciate your time in helping me.

browninglnt 의 2017년 1월 19일

Im having the same problem and unable to call to get help number is no good Amazon where i purchased it is at a loss why sell something that doesn't charge??

Diva 의 2017년 5월 19일

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jayeff @jayeff

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게시일: 2017년 1월 19일

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Hi,

Your Nextbook has developed a fault either in its' charging circuit or in the battery.

There is a 12 months manufacturer's warranty on the tablet and as yours is only 2 months old, I recommend that you verify the purchase date, (on the sales receipt) and then consult the warranty statement contained in the documentation that came with the tablet as to what you have to do to obtain a warranty repair or replacement.

If you cannot find the documentation, here is a link to the Nextbook warranty provisions (for the USA).

http://ww2.nextbookusa.com/returnpolicy....

Hopefully this is of some help.

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Thank you very much for your help.

browninglnt 의 2017년 1월 19일

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HI,

Is the charge indicator LED still glowing in the morning, with the charger still connected and switched on, before you start the tablet? If so what colour is it, red or amber?

How long have you had the tablet? — jayeff
It's still red, and also when the tablet is not plugged in I can have it on less than 5 minutes and it shuts down saying something about thermal heating, but as long as it's plugged in, it won't do it. I've had my tablet less than 2 months. I have such badluck with electronics. I really appreciate your time in helping me. — browninglnt
Im having the same problem and unable to call to get help number is no good Amazon where i purchased it is at a loss why sell something that doesn't charge?? — Diva