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An upgrade to the HP Chromebook 11 G4. Released in Q4 2016, with a retail price of ~$170. Low end, plastic body. Runs Chrome OS

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Screen shows lines after drop

Hello,

The computer wont start after being dropped. After trying to power-cycle and doing a ec reset it booted but shows lines on the screen and freezing up at boot.

Block Image

I do understand that something is broken here but if anyone can point me in the right direction.

답변되었습니다! 답변 보기 저도 같은 문제를 겪고 있습니다

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Hi,

Connect an external monitor to the laptop and check what its' display is like.

If it also has lines then there is a problem with the GPU or the motherboard or both.

If the external monitor display is OK then there is a problem with either the video cable, video cable connections at either end, (motherboard or screen) or the screen itself.

Here is a link to the service manual for your laptop. On p.37 it details the necessary pre-requisite steps and then the procedure to remove the display panel.

This will help if you need to check the video cable connections or if you have determined that the screen is faulty.

Depending on what particular display you have, you will find part numbers either on p.40 or at the top of p.37 for the screens. Your display's part number may be printed somewhere on the back of the display panel. You'll have to remove it to find out if it is ;-)

If you search online using the part number only in the browser search box, you will get results for suppliers of the part.

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