Internet connection not working

Question

Linksys EA6900

Linksys EA6900 스마트 Wi-Fi 듀얼 밴드 라우터는 기기 뒷면에 3개의 안테나가 장착된 4포트 무선 라우터입니다. 이 기기에는 메모리 저장을 위한 2개의 USB 포트(3.0 및 2.0)도 있습니다.

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My router is working fine but it cant get an internet connection. I've reset it multiple times

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Has it worked OK before?

Can you connect to the internet when you are directly connected to the modem?

Yes it works perfectly fine then sometimes at night it just completely stops working.

Just to clarify, it is the router that loses internet connection not the modem, is this correct?

If it is the router is it still showing as connected to your computer, even though there is no internet connection?

Have you tried a different WiFi channel (change in router) just to see if it behaves the same?

Have you checked that your model router has the latest firmware installed?

Hi @dgold44 ,

Has it worked OK before?

Can you connect to the internet when you are directly connected to the modem? — jayeff
Yes it works perfectly fine then sometimes at night it just completely stops working. — Dawson Goldsberry
Hi @dgold44 ,

Just to clarify, it is the router that loses internet connection not the modem, is this correct?

If it is the router is it still showing as connected to your computer, even though there is no internet connection?

Have you tried a different WiFi channel (change in router) just to see if it behaves the same?

Have you checked that your model router has the latest firmware installed? — jayeff

Niels @nixni 평판: 1k 13 7 · Answer 1 · 2018-06-29T04:00:58-07:00

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Hi Dawson,

This can be multiple things but you can try these following things:

-Make sure that the cable from the modem to the router is connected

-Reset the modem

-Try a diffrent ethernet cable from the modem to the router

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