Problem with freezing keyboard

Question

Lenovo IdeaPad Y700 15-ISK (80NV00D5PB)

Released in October 2015. Model number: 80NV00D5PB

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Zeta Holmes @zetaholmes

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게시일: 2020년 7월 20일

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Problem with freezing keyboard

Hi there. I have issues with the keyboard. While I`m using a laptop the keyboard and touchpad stops working.

The OS is working fine I can still use a mouse or use emergency shut down button (just holding power button for 10 sec).

Later I restart my laptop and everything works fine again. The nearest service center didn`t help and gave me back my laptop. Hope there is still some solution.

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예 아니요

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Hi @zetaholmes ,

If possible try using a USB keyboard connected to the laptop to see if it does the same or whether it is related to the laptop's keyboard/touchpad.

Also if Win 10 is installed try starting in safe mode to see if the problem occurs. The screen will look different when it is in safe mode as the specific video drivers aren't installed only basic ones. This is normal

The first is to eliminate or prove a laptop hardware problem, the second is to prove or eliminate a driver problem.

In safe mode only "generic' Windows drivers are installed and although usually there are no specific keyboard drivers installed in normal mode sometimes specific touchpad manufacturer's drivers are. Again this is just to eliminate possible conflicts to try and narrow down what may be happening.

Does the problem generally occur or only when using certain programs etc?

jayeff 의 2020년 7월 21일

yo tenia el mismo problema y la solucion fue cambiar el disco duro a una m.2 de 500gb e instalar nuevamente el sistema windows en el disco m.2 .... la solucion parece fuera de lugar pero a mi me funcionó espero ser de ayuda

The SoulEdge 의 2023년 6월 11일

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Hi @zetaholmes ,

If possible try using a USB keyboard connected to the laptop to see if it does the same or whether it is related to the laptop's keyboard/touchpad.

Also if Win 10 is installed try starting in safe mode to see if the problem occurs. The screen will look different when it is in safe mode as the specific video drivers aren't installed only basic ones. This is normal

The first is to eliminate or prove a laptop hardware problem, the second is to prove or eliminate a driver problem.

In safe mode only "generic' Windows drivers are installed and although usually there are no specific keyboard drivers installed in normal mode sometimes specific touchpad manufacturer's drivers are. Again this is just to eliminate possible conflicts to try and narrow down what may be happening.

Does the problem generally occur or only when using certain programs etc? — jayeff
yo tenia el mismo problema y la solucion fue cambiar el disco duro a una m.2 de 500gb e instalar nuevamente el sistema windows en el disco m.2 .... la solucion parece fuera de lugar pero a mi me funcionó espero ser de ayuda — The SoulEdge

Alexander Hewes @hewesmg 평판: 289 Hewes Media Group LLC 4 · Answer 1 · 2020-07-20T09:51:23-07:00

Hi,

Sorry to hear you’re having problems with your keyboard. This particular problem can indeed be an inconvinience.

Try these steps.

Solution 1

On your search bar, type: Control Panel.
Select Device Manager
On the selection list, click on Keyboard.
It should expand to the name of the keyboard you have on your computer. Double click on that.
Click on the tab, Driver.
Click on Update.
Then click on “Search Automatically”
If an update is available, it will download it for you.
Restart your computer, and you should be good to go.

Solution 2

On your search bar, type: Control Panel.
Select Device Manager
On the selection list, click on Keyboard.
It should expand to the name of the keyboard you have on your computer. Double click on that.
Click on the tab, Driver.
Click on Uninstall Device.
Restart your system.
When you log back in, Windows should have recognized the keyboard and install it automatically again for you.
You’re good to go.

If for some reason these steps do not help, I’d recommend reaching out to Lenovo. You’ll only want to reset the whole computer on worse case scenario, but that too could be a solution.

Hope these steps help. Feel free to reach out if you have additional questions.

Alex H.

Thanks for the guide. I will try it and let you know if it worked. Cheers. — Zeta Holmes

Mohamad Cheaib @mohamadcheaib 평판: 1 · Answer 2 · 2021-05-02T03:26:56-07:00

You will see a lot of answers about debugging a USB keyboard or updating drivers or …... But not of them are helpful or near to resolve the issue.

I have the same problem after some updates. This occurs when you use the conservation mode Battery, it seems it affects the keyboard behavior, don’t know why! Once I stopped using this mode I didn’t face this issue anymore, but it is too bad because it reduces the battery life mode.

As I debugged the updates, the bug comes when I get the Lenovo advantage program to control the battery mode after they merged it with the Lenovo app settings which were working smoothly with my device.

Hope you will find my answer helpful.

N.Jaini @njaini 평판: 699 13 5 · Answer 3 · 2022-03-30T06:56:43-07:00

N.Jaini @njaini

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게시일: 2022년 3월 30일

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Seems like you have some software issue with your keyboard. It may be related to the operating system windows too. Someone says to restart your laptop in safe mode is’ a good way to find the solution. Still having issues checking your windows update.

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Lenovo IdeaPad Y700 15-ISK (80NV00D5PB)

Problem with freezing keyboard

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