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The Kindle Fire, Fire, or Amazon Fire is an Android-based media tablet by Amazon with a multi-touch color display. Repair requires only screwdrivers and prying tools.

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My Fire is frozen up.

I cannot shut down the unit, and it has been locked up since 9:25 pm EDST.

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mine is frozen up all day 5/11/17. I can"t do anything on it. any suggestions there is no way to get to the reset button

I have a Kindle 8 that has frozen at the opening screen, and a Kindle 10 that my grandkids shoved the microchip up into the socket where I can't reach it to remove it. All I get when I ask is a variation of "stinks to be you" from most "technicians" I have spoken to. Is no one awake at either Kindle or any other repair place who can work on Kindle products?

I have the same livelihoods a lot. I regret getting amazon tablet because it has a lot of issues.

I need help my Amazon tablet won’t work it’s frozen in a game I was playing all of a sudden, it did have problems in the game where it was lagging hard

I was watching s movie on my Amazon Fire Tablet in Netflix when it just totally froze up. Won't turn off. Can't control volume. Any suggestions? Does Amazon have a help line?

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jojack6200, try this "Performing a hard reset on your Kindle Fire may resolve intermittent issues like a frozen screen, battery issues or trouble downloading content to your Kindle Fire. Allow your Kindle Fire to charge for approximately 30 minutes, then try the following steps.

To perform a hard reset on your Kindle Fire, press and hold the power button for 20 seconds and then release. After the device has completely turned off, press the power button to restart your Kindle Fire.

If your Kindle Fire is still unresponsive, try charging your Kindle Fire before trying to reset the device again." from here.

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doesn,t tell you what else to try.

no i tried this about 50 times in the last month. all it does is change the bloody screen saver not good paid over £120 when i first brought it

try runnin the battery out at some point. Let it happen and it will power down. Problem solved. Then plug in, make sure it is fully charged before touching it. After a good charge, then do the power restart. be sure younare holding the power button down without releasing it for forty full seconds? It doesnt have to be turned off to do this. It will turn off by itself as you hold it down. Do not stop pressing the button while this happens, nor if it restarts during the forty seconds. If it wont shut down while pressing the power button and holding it til it does shut down, then the power button is the problem and frozen screen is secondary . Call amazon support. if this doesnt work. They have walked me through fixes and were awesome the handful of times i had issues. On my third kindle now. Had em since the day they were invented. Always will. P.s. None have died of natural causes.

Mine has frozen, but when I did what was said to do it comes on but only shows the name kindle fire. That's all it has done in a while

My tablet wont even shut down, nothing responds at 83%charged

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Hold down the force button down for 40 seconds until your Amazon Fire tablet naturally restarts. On the off chance that it restarts before the 40 seconds is up, discharge the force button. On the off chance that it hasn't restarted following 40 seconds, discharge the force catch and press it again to turn on your tablet.

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This worked for me But you need to be accurate with your 40 seconds, I was giving it less ,so I timed myself and it worked a charm. Apparently I count 40 seconds much too quickly!

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If none of the above works you can always factory reset it. Hold power until it shuts down. Hit power. When The amazon screen or whatever your first screen is comes on hit volume up (could be volume down depending on version) and power. Hold it. That will give you an options screen. The only one you really need is the factory reset. After you do it the device will restart. It will appear as nothing happened. Let it sit for few minutes. The screen will change and go through the initiating process and you will have a like new device.

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still goes to screen says nothing but fire across it.when you try to hard reset it says it cant be done

Thank you this worked a treat, I have my beloved kindle back and working. I think I was skimping on the 40 seconds! When I timed myself it worked. Great help.

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Help! This is my 4th Kindle. I have the Kindle fire 8 since November of 2018. My screen is frozen on “Alexa” screen. If I turn the page it shows me my photos. Weird? I’ve tried re setting it now twice, changed outlets and it is fully charged. I am dumbfounded. Can someone help me?

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I had the same problem yesterday. First, do a hard reset by holding the power button for 20 seconds, until the screen goes blank. The hold the Volume down button then press the poser button. The display should show Recovery Mode at the bottom. You will get a menu, select Factory reset. Factory reset formats the drive. When done select clear cache, when that finishes then select reboot. It will start in normal mode, if it asks if you want to restore press No otherwise it will load the last settings that may have been the problem.

I have tried everything and it keeps taking me back to the as lexa screen!

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My 5th gen is stuck on the lock screen . I tried doing the reset but nothing happens

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