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Smartwatch from Samsung released in August 2020. The direct successor to the Galaxy Watch from 2018.

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My watch will not start

Watch new out of the box and has been sitting on charger for 5 hours. On indication on the watch charging and I have tried two different chargers. Tried the hard reset with the power button and back key at the same time on luck. Tried the both button rest on and off the charger no luck. Suggestions please.

The watch only arrived in the mail today??

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It sounds frustrating to have a new watch that won't start. Here are some steps you can try to troubleshoot the issue:

1. Check the Charger and Cable:

  • Ensure Compatibility: Make sure the charger and cable you are using are compatible with your watch model. Sometimes, using a non-compatible charger can cause issues
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  • Clean the Contacts: Ensure that the charging contacts on both the watch and the charger are clean and free of debris
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2. Perform a Hard Reset:

  • Hard Reset Method: Press and hold both the power button and the back key simultaneously for about 10-15 seconds until the watch restarts
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  • . If this doesn't work, try the following:
    • Alternative Method: Press and hold the power button and the back key while the watch is on the charger
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    • .

3. Check for Power Issues:

  • Try a Different Outlet: Plug the charger into a different power outlet to rule out any issues with the power source
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  • Use a Different Charger: If possible, try using a different charger that you know works with another device
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  • .

4. Battery Issues:

  • Battery Replacement: If the watch has a removable battery, try removing and reinserting it. If the battery is not removable, you might need to contact the manufacturer for a replacement

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Hi @cslpcslp

Your answers seem to be just copy/pasted AI answers.

Please be aware of the Community Guidelines when using AI only to answer questions on ifixit

As the author, you are responsible for conveying factually correct information.

If you persist in answering in a way that may be viewed as AI information only, your answers will be deleted.

Moderator.

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