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Portable Power Station과 Smart Soldering Iron의 조합인 FixHub Power 시리즈 | Portable Soldering Station의 수리 및 문제해결 정보입니다. 2024년 10월 출시.

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Issues with latest Firmware Update

Hi all,

I recently updated the Soldering station and Smart soldering iron to 1.4.3, and went about with soldering no issue.

After a little while, i got an error on the screen of the station, asking me to update to the latest firmware.

When i plugged it into a Computer and opened the ifixit console online, it tells me that the update is not complete. When attempting to finish the update, it will install no problem, but then continue to tell me the update still isn't fully installed, and wont let me continue to solder.

Downgrading to a later update, such as 1.3.x, will remove the onscreen error, but wont connect to the soldering iron. Even when downgrading the tip, the error still persists.

Going as far as downgrading both devices to Version 1.x.x, it will still say that the update is incomplete.

After disassembling the device for a visual inspection, there are two LED's flashing on the inside. D4 seems to flash almost constantly, but with D6 flashing when trying to perform any sort of update alongside D4.

Currently stuck as i have soldering jobs to finish but a soldering station that doesn't work.

Any advice or a fix would be great.

Thanks in advance.

Will CTMT

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@krisrodriguez

@danj -- I got Kris tagged for this one already.

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@nick @danj Thank you!

@circuitree

Thanks for the detailed breakdown of what's happening—that's really helpful for troubleshooting this.

I dug into some similar cases and found a specific DFU recovery sequence that's worked for others in this situation. I'm not sure if you've tried these exact steps yet, but it's worth a shot before we escalate this further:

First, a hard shutdown:

  • Unplug everything from the station
  • Press and hold both the power button and the knob button together for at least 10 seconds, then release

Then, enter DFU mode:

  • Press and hold the knob button down
  • While holding it, plug the station into your computer (using the rear port)
  • You should hear a USB connection sound
  • Release the knob button (the screen will stay blank—that's normal)

Update through the web console:

A couple things to check: make sure you're using Chrome, Edge, Brave, or Opera (Firefox and Safari won't work), and that your USB cable supports data transfer.

This might take a couple of attempts to stick, so don't get discouraged if it doesn't work on the first try.

If you've already tried this or it still doesn't work after a few attempts, let me know and I'll get this escalated to our customer support team.

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Hi @krisrodriguez,

Prior to opening this ticket, we performed multiple DFU upgrades/downgrades on the soldering station without success. Today, we updated sequentially from the earliest compatible version (1.1.2) through 1.4.3. Results:

1.1.2: Station and iron update successfully but won’t communicate.

1.2.2 & 1.3.0: Firmware overlay shows “completed,” but the console reports the update as unfinished (after multiple attempts). Iron updates successfully but won’t communicate with the station.

1.3.2: Both update successfully; still no communication.

1.4.0–1.4.3: Main update completes and station appears normal, but after G0 firmware upload and restart, it shows “Station Error: Update Firmware.” The FixHub console also alternates between USB 1 & 2 showing no tool and “FixHub must be ON to detect connected devices.”

Tests were completed in Opera, Edge, and Chrome using multiple cables, including the supplied lead.

We’d appreciate a resolution as soon as possible.

Kind regards,

Dillon

Circuit Tree Mobiles

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@circuittree thank you for getting back to me and for the detailed response. I've contacted our support team and they will be in contact soon. I'm sorry we weren't able to get it back to working with troubleshooting, but our support team will be able to get this resolved for you.

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Hi @krisrodriguez,

Can we please get an urgent update on when the support team will contact us, as it has nearly been a week with no response.

Thanks

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@circuittree, apologies for the delay. You should have received a response. Has anyone from support contacted you yet?

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@krisrodriguez Yes, We have been contacted by the support team. Thanks for your help.

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I had exactly the same problem when trying to update with my old MacBook.

After trying a different MacBook it succeded on the first try.

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I am experiencing the exact same issue as @Will CTMT and have exhausted all the suggested troubleshooting steps mentioned here, but I am still stuck.

My device is displaying "Station Error: Update Firmware" on the screen. However, when I connect it to the software, it shows that I am on Version 1.5.0 (5874cd46) and explicitly states that it is "Up to date" (as seen in my attached screenshots).

Despite the software claiming the firmware is current, the hardware remains locked in the error state and won't allow any operations. I have tried:

  • Using different USB cables and ports.
  • Restarting both the device and the software multiple times.
  • Attempting to force a re-flash (which the software bypasses because it thinks it’s already updated).

Has anyone found a way to "Force Update" or manually flash the firmware when the software incorrectly identifies the version as current? Any help would be greatly appreciated as the device is currently a brick. As of now, my good old trusted Weller is stepping in and saving my project.

-=SuprSvein=-

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Hi @suprsvein,

Thanks for the detailed breakdown. It sounds like you've already done a lot of the standard troubleshooting steps.

Just to cover all the bases: I know you mentioned trying different USB cables and ports, but did you specifically try a USB-C (station side) to USB-A (computer side) configuration? That particular setup tends to resolve a lot of update issues we see.

If you've already tried that or it doesn't help, I'd recommend reaching out to our support team directly at ifixit.com/support. This sounds like it might need some additional troubleshooting or a manual intervention since the software is reporting you're up to date while the hardware is stuck in the error state.

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There are two processors on the Power station (as indicated by the blinky lights D5 and D6). The one next to D4 controls the front port connection and output, and the larger one next to D6 controls the whole operation of the Power Station. Normal operation should have them both blink a few times after booting and then remain off. Booting into DFU mode will have D6 remain solidly on, while D4 will blink 5 times and then be still. During a firmware update, D6 should remain solid (since it is in DFU mode), and D4 will take turns blinking a few times every time that processor gets power.

What you are seeing is a failure of the secondary processor to update completely, which is why downgrading the firmware version doesn't change the actual behavior (no front port connections). We did add some features in later firmware versions that would (hopefully) warn the user that their firmware didn't update completely, which is why earlier firmwares don't show the error. Something about the validation of the secondary processor firmware is not succeeding, so the station is reverting to an old firmware version for that processor, which leaves the station with mismatched firmwares between the Main and Secondary processors.

You can try connecting the power station to the computer via USB-C to USB-A. Sometimes the USB-C connection between the power station rear port and computer can get in the way of the proper data connection.

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