Acer Aspire E1-531-2438 Troubleshooting

Laptop not charging/charging very slowly. Computer unresponsive, shows no sign of turning on.

Make sure the power adapter is fully plugged into the device and that wall outlet you are using is powered. Try the wall outlet with another device and if power is transferred to the device. If the wall outlet is working then try to find if you can use another power adapter, that you know works, to try to charge your device. If your device charges with the working power adapter then you should buy a new power adapter for your device.

If the device only is powered when the power adapter is fully connected, regardless of how long the device was plugged in; The battery may be faulty and therefore in capable of holding a charge. It is recommended to buy a new battery see this guide for replacing.

Computer crashing or not turning all the way on. File moving errors, and random crashes. These are some common symptoms to hard drive failure.

When device is running or turning on, Hard Drive makes grinding, or whirring noises. If so these are the signs of hard drive failure. If possible you should first create an image of your hard drive to save your information. After you should consider replacing your hard driver see this guide to replace Hard Drive.

When moving files it takes longer than usual, opening programs or files on the hard drive takes a long time, your computer crashes or doesn’t boot properly your hard drive may be poorly connected. Before attempting any fixes you should create an image of your hard drive to prevent any loss of information. Next you should look into hard drive replacement, see guide for replacement details.

When using the device you cannot access certain files or the device crashes when attempting to access them. These are common signs of hard drive failure. If possible you should try to run a hard drive recovery service. If the device cannot boot up try booting into safe mode and attempting a hard drive recovery service. If known of the previous steps succeed or the computer can not boot you may want to replace your hard drive, see this guide to replace Hard Drive.

If when turning on the device it crashes or blue screens. As well as moving files around or just using the computer. This can be resolved by simply reseating the ram. If this does not resolve the problem you may need to replace the ram see this guide

Unresponsive keyboard keys, type extra characters.

If all of the keys on your keyboard are not typing letters when pressed, your keyboard may be failing or have a faulty or broken connection try reseating the ribbon cable before replacing, see this guide for replacing.

If a key cannot be pressed, then something may be underneath the key. Remove the key and ensure there is nothing underneath it or that the plastic on the key itself isn’t damaged. It’s recommended to clean the spot where the key was with a Q-tip. Put the key back into place afterwards. If this did not solve your problem try using compressed air to force any accumulation of dirt, or dust, out from under the key. If accessible use a thin nozzle to position the air to get under the keys in the best way. If none of the aforementioned solutions worked you may want to replace your keyboard, see this guide for replacing.

Audio is distorted or not outputting. Popping or crackling sounds.

If the device’s speakers are playing distorted audio or nothing at all try plugging a pair of headphones to check if it is an issue with the speakers or the audio driver. If the audio cannot be heard through the headphones either then you should look to the next topic. If you are able to hear sound through headphones, but not the speakers you may need to replace your speakers see this guide for speaker replacement.

If your device is losing or dropping connection to WIFI you may need to replace your WIFI card see this guide.

If your device is slow or loses connection to the internet or WIFI you may need to replace your WIFI card. See this guide.

Screen flickers or has lines across it, Dead pixels.

If the devices screen has dots on it or lines across it that never change. Your device may need to have its screen replaced. A guide for replacing the screen can be found here.

If your screen is flickering or cutting in and out. Your device may need to have its screen replaced. A guide for replacing the screen can be found here.