Whirlpool WRS555SIHZ00 not making ice

I definitely wouldn’t use a hair dryer, if it’s going to be a constant problem and a simple fix to thaw the ice in the tube get a small steamer, that won’t melt or warp the plastic. Not sure it’s worth spending $1000 to replace the door due to poor engineering when you can just thaw it every now and then. I have been repairing appliances for 12 years, the small steamer is definitely the way to go and very quick.

@sclendenin did you ever find out the problem? I have a brand new fridge of this model and it's not making ice and the arm is in the up position. I also don't dare move it manually as it feels like it will break.

I had the same issue and tried the same corrective actions with no success. I emptied the ice bin, shut the ice maker off and unplugged the refrigerator. After 10 minutes I plugged it back in and turned the ice maker and within 4 hours it was making ice again. It is working fine now. I think somehow the ice maker gets out of sequence and by unplugging it you are resetting it and is restarts the sequence.

Hi

I’m not a fridge freezer technician but we had a similar problem with our Kenwood fridge freezer where we had accidentally put it in holiday mode where it won’t make ice

Maybe this is useful to you but it’s just a though on my end

Thanks

Check to see if you have wires broke Look on the freezer door on the bottom left side o door If there broke they say that you have to replace the whole door Ihad the same problem

To prevent the problem from happening again set your freezer temp to 1. It will still keep everything very well frozen, but it will keep the temp warm enough to keep the ice from freezing in the filler tube. Read further down for more precise ways to take the unit out. Aslo you need to keep the hair dryer on it long enough to make sure the clog is freed.

After a year of waiting to get another door, it turned out that the problem was the icemaker had not returned to the home position after dumping a batch of ice. That was the problem. The repair man used the keypad on the door to run the recycle to get it back to the home position. I'm not sure if you could accomplish this by just physically forcing it back into position or not.

My solution was to cut the bottom of a plastic 1 liter bottle about two inches. A slot was made to allow the water to flow. This prevents the freezing air from blowing into the water dispenser and freezing. I simply taped it in place. Has not frozen useless in months.

People, people, people.... The fix is so simple....I've said it here over and over again.... The problem is the thermostat in the refrigerator. It keeps the temperature colder than it should. If you set the temp for the freezer to level 0ne (1) your problem will go away! At least for the most part. In the summer when the temp is warmer outside it may try harder to stay cold and very rarely you might have to use the hair dryer on the black filler tube for the ice tray. But once or twice a year is much better than every two weeks if you keep your temp on 3.

You don't need to take apart your door or rip out all the wiring like I have seen some fools do. There have been any number of fixes that are incredibly hard when this is really very simple.

The real problem Whirlpool refuses to even understand. I may just write their Quality Control Director and try to get him to fix it. I guarantee you the thermostat is reading too warm and it is causing the fridge to run too cold. SIMPLE FIX!!!!!!!!!!!!! Don't make it more complicated than it is!!

You can reset your Whirlpool ice maker after forced defrost. I followed the above steps and it worked for me.

Didn’t take anything apart …. removed the Ice bin …. turn off ice maker switch … used hair dryer and heated directly at tray and around it for 5 or 10 minutes …. heat flow can be felt at vent above tray …. hot … turned switch back on and put bin back in ….. turn freezer down to 2 notches ….. done ….. ice in the morning …… turn the freezer temp down!

I've had 6 of these fridges with fill lines freezing. The heating element burns out. See pic. It's wrapped around the water line. You pretty much have to destroy the door and foam to get to it. If you're careful, you can cut this out so that it doesn't show if you put icemaker cover back on. From there, if you can find the same heating element? I couldn't. I was thinking remove the foam against the outer steel skin, so that the outside temp heats up the water line. Then put new foam to cover hole. Just haven't tackled this yet.

UPDATED!

Circa January 2022: Our Whirlpool Model WRS555SIHZ03 refrigerator was new in August 2020, purchased at Lowe’s, with 5-year extended warranty. I’d say within a year ago, the icemaker stopped making ice the first time. I noticed that someone in the house fat-fingered the front Control Panel, causing the freezer compartment temperature to be DECREASED to the COLDEST setting!? What I did to fix this problem: 1) Set the freezer temp on the Control Panel to the WARMEST setting (one bar). 2) Cleared the frost from the Shut Off Arm. 3) Cycled the On/Off Switch, and the Storage Bin Sensor Switch. This apparently was enough, after 15-30 minutes, to thaw an apparent blockage in the Supply Line, according to other reports here. I heard the water supply begin to flow again to the ice maker. Soon the first batch of ice was dumped into the empty Storage Bin. By late, late evening, the Storage Bin had an ample supply. By the morning, the Bin was full and the Shut Off Arm was again regulating the cycling of the icemaker. I then reset the freezer temp to the “checked value” (3 bars). Victory!

March 27th, 2002: This week of March 23rd, 2022, the ice Storage Bin was empty once again! Once again, the freezer compartment temp had somehow been decreased to a value lower then the “checked value” on the Control Panel. There is no build-up of frost or icing around the Shut Off Arm this time. I am currently in the midst of shooting this recurring trouble, and will attempt: 1) Resetting the ice maker using the On/Off Switch (Off for at least 10 minutes), and 2) CAREFULLY thawing the area with a hair dryer. I don’t see a Black Supply Line anywhere, but I’ll still try it. Wish me luck!

June 18th, 2022: It's taken me several weeks to catch up to write this, but Circa April 2022, for a couple of weeks after setting the freezer to the proper temp as above, I tried resetting the icemaker power as suggested by the article on The Ice Making Hub (How To Reset Whirlpool Ice Maker), but without success. I could NOT hear the flow of water into the icemaker, and did not restore the flow of ice cubes into the Storage Bin.

I then determined to use my wife's hair dryer ON LOW HEAT SETTING to gently warm things up around the icemaker and behind the fascia covering it. With the Storage Bin removed and Power Button (rocker switch) turned off, I directed warm air upwards over the icemaker assembly itself, until no more frost or water droplets remained. I also directed warm air through the louver in the fascia into which chilled air flows over the icemaker assembly to make ice. I guess I did this for 10-15 minutes. Afterwards, I again cycled the power button. Then, I waited.

LO, AND BEHOLD, within 20 or 30 minutes, the flow of ice cubes into the Storage Bin began again. Slowly at first, but then a regular avalanche of cubes, filling the Bin within a few hours. This icemaker, when on its game, sounds like river stones being thrown against a metal barn! I started the resetting process with the freezer temp on 1 bar, and have raised it to 2 bars for several weeks. I'm shy of raising it to the checked value of 3 bars, but may do so since, at this time of year, the temperature in the house is warm enough to perhaps warrant doing so. Leaving it at 2 bars may not slow down the rate of making ice, even with a warm house, but we'll see. We use a lot of ice at our house. Again, Victory!

Try taking out the ice bucket and running a blow dryer through the chute just for a couple of moments. I know it sounds archaic, but it seems to work. Seems like the line freezes up. The icemaker still wants to try to make ice and the motor goes but nothing comes out. Good luck.

I have found success keeping the freezer setting one setting below recommended. Water line does not freeze leaving it on this setting at least not for the week since I last had to use the hair dryer method.

The black part is the fill tube that you can see. The green is the water line, and the foil looking thing is the heating element that is supposed to keep the water line warm. That fails, and that is why the line freezes. And everything is encased in foam, so you have to destroy the door to get to it.

I have had my Whirlpool refrigerator for a couple of years. I have had problems on and off with the ice maker stop working. Sometimes unplugging the power and waiting a minute to plug the power back in would work, but this last time nothing seemed to work. I read the posts above about the hair dryer (3 minutes on medium heat). Works perfectly. I did move the temperature setting more toward “cold”. Great posts. Thank you. Side note, I agree the steamer would be better, but hair dryer is more handy.

Similar to what tewatkins said above, my fix was to cover the opening where the water discharges to the ice tray. Simply used cardboard and duct tape. Cut the cardboard the size of the opening above the water chute. Wrapped the water chute too, but don't know if I had to. It's worked fine for a couple weeks this way. Would not last two days before.

Remove water filter and leave it out. Water and ice should still function. I had the same problem, replaced both water valves, ice maker, and reset the fridge via front panel and removed the water filter. It all works now. It has something to do with the water filter receptacle I believe.

Just had a repair guy look at ours and it turns out that the heater to keep the water line from freezing is inside the door and can’t be repaired. You have to replace the door to the tune of about $500. Call Whirlpool and file a complaint. They need to make this right.

Even replacing the door is not a permanent fix.. Whirlpool replaced my door. The ice maker worked about five months and then quit again. I gave up and bought a GE Profile with the ice maker in the door. So far I haven’t had a single problem with it.

GE is probably one of the worst brands to get now. They sold out to some Chinese company or something. They are trash.

So here is what worked for me, after many a bought with a hairdryer to defrost the water line…only to have it freeze again. I turned the freezer to 1 and the refrigerator to 2. I know the suggested setting is 3 for both but like everyone else here, the waterline was freezing and then on top of it, my fridge side was freezing any food anywhere near the back. Luckily it’s my second fridge mainly for drinks or food would be getting ruined at a rapid pace. Changing the settings as mentioned, has solved the problem for me. But the second one of my kids pushes buttons and goes above 1 & 2, the ice maker will freeze up again and stop making ice. Not ideal at all but at least a current solution to an annoying manufacturing problem that os apparently going to just be ignored by the company.

I did all the above nothing still not working I think I should take these steps again what you think

No I e on side by side refrigerator and everything working fine just cannot get the ice maker to make ice yet the water filter shouldn't be the problem but put a new one in would be a suggestion

My 6 years  whirlpool wrs588 has same problem - broken wires ( 4 ea.)

I solder it  - problem solved

I had the same problem for years. The tube that feeds the water into the ice maker kept freezing up. I tried all of the above suggestions and probably more but it always kept happening. Then I finally realized the problem was that the cold air was blowing directly on the feed tube. So I cut a foam pool noodle to size and slid it over the feed tube as insulation. I also sealed it up using electrical tape just to keep it in place and some added protection from the blasting cold air. After 3 yrs of struggling, this finally fixed it! Very poor design by Whirlpool IMO but I finally found the fix. Give it a try.

I have a comment on here - but I did a Youtube also: https://www.youtube.com/watch?v=btOu-PZq... I'm not good at that. But, in addition to keeping the temp on low & sheilding the water spigot - I made a 1" thick styrofoam door to thaw the freezer door/ice maker. This temp styrofoam door will keep the food cold & it also pushes in the run-button so you can leave the freezer door open for a long time to be sure the frozen parts are thawed. Eventually your icemaker may freeze up again - just put the 1" foam in place for for two or three hours and then you might be back in business for another couple of years.