HP Chromebook 11 G4 Troubleshooting

Keys are "sticky" or do not respond to physical input

Dirt or grime can get between the keys, making them difficult or impossible to depress. Use this replacement guide to remove the dirty keys. Once they are removed, wipe them gently using a paper towel or cotton swab dipped in isopropyl alcohol. Refer back to the guide above to snap the keys back in place.

If one of the plastic keys is broken, chipped, or cracked, purchase a replacement key and use this replacement guide to remove the broken key and snap the new one into place.

If the keys are clean, free of physical damage, but still unresponsive, the entire keyboard assembly is most likely damaged. Follow this guide to replace this assembly.

Chromebook does not turn on when the power button is pressed.

Plug the charger into the laptop to charge the battery.

The power adapter that comes with the laptop may be defective. If there are any physical defects in the adapter like a frayed cord, buy a replacement adapter. If there are no visible defects, test to see if there is a voltage across the adapter using this guide (a multimeter is needed for this test). An electrically defective adapter without a voltage across it must be replaced.

If the adapter is working properly, the battery may be the problem. To test this, remove the battery using this guide. Then connect the AC charger to the Chromebook through the power port and power on the device. If device powers on using only AC power, the battery is defective and must be replaced.

Unplug AC adapter from the Chromebook and remove the battery using this guide. Next, press and hold power button for 30 seconds to dissipate the static charge. Next, reconnect the battery, plug in AC adapter, and try turning the device on again.

Chromebook is plugged into charger but not charging, or turns off after unplugged.

Remove the battery (using this guide), connect the AC charger, and power on the device. If device power's on, the battery is defective. Replace battery.

Check for power cord continuity using this guide. If it fails, replace the power cord.

Keys are "sticky" or do not respond to physical input

Dirt or grime can get between the keys, making them difficult or impossible to depress. Use this replacement guide to remove the dirty keys. Once they are removed, wipe them gently using a paper towel or cotton swab dipped in isopropyl alcohol. Refer back to the guide above to snap the keys back in place.

If one of the plastic keys is broken, chipped, or cracked, purchase a replacement key and use this replacement guide to remove the broken key and snap the new one into place.

If the keys are clean, free of physical damage, but still unresponsive, the entire keyboard assembly is most likely damaged. Follow this guide to replace this assembly.

Chromebook does not turn on when the power button is pressed.

Plug the charger into the laptop to charge the battery.

The power adapter that comes with the laptop may be defective. If there are any physical defects in the adapter like a frayed cord, buy a replacement adapter. If there are no visible defects, test to see if there is a voltage across the adapter using this guide (a multimeter is needed for this test). An electrically defective adapter without a voltage across it must be replaced.

If the adapter is working properly, the battery may be the problem. To test this, remove the battery using this guide. Then connect the AC charger to the Chromebook through the power port and power on the device. If device powers on using only AC power, the battery is defective and must be replaced.

Unplug AC adapter from the Chromebook and remove the battery using this guide. Next, press and hold power button for 30 seconds to dissipate the static charge. Next, reconnect the battery, plug in AC adapter, and try turning the device on again.

Chromebook is plugged into charger but not charging, or turns off after unplugged.

Remove the battery (using this guide), connect the AC charger, and power on the device. If device power's on, the battery is defective. Replace battery.

Check for power cord continuity using this guide. If it fails, replace the power cord.

Power LED turns on, fans start running, but the display is still a black screen.

Unplug AC adapter, remove battery and hold power button for 30 seconds. Then insert battery, plug in AC adapter, and try turning it on again.

To test for a broken display, connect the Chromebook to an external monitor using an HDMI cable. If the external monitor produces an image, then the Chromebook's display needs to be replaced. Replace using this guide.

With the power cord connected and the graphics card removed, power on the Chromebook. If the device does not emit any beeping sounds, then the motherboard is corrupted. Replace motherboard using this guide.

Chromebook doesn't connect to Wi-Fi or drops connections periodically

Make sure Chromebook is within range of Wi-Fi router. Wi-Fi signals can also be interfered with by dense materials such as brick or concrete. Other electronic devices that are in close proximity such as TVs may also emit radio frequencies that can cause a loss of connection or a slowdown in network. To fix this, simply move the router or the Chromebook to a new location closer to the router. Even just a few feet can make a difference.

If the Wi-Fi card does not show up in the systems device manager window, replace the Wi-Fi card using this guide.

Chromebook fails to recognize or does not read inserted SD card

If the Chromebook does not recognize or read an inserted SD card, then the SD card reader will need to be replaced using this guide.

Chromebook doesn't connect to Wi-Fi or drops connections periodically

Make sure Chromebook is within range of Wi-Fi router. Wi-Fi signals can also be interfered with by dense materials such as brick or concrete. Other electronic devices that are in close proximity such as TVs may also emit radio frequencies that can cause a loss of connection or a slowdown in network. To fix this, simply move the router or the Chromebook to a new location closer to the router. Even just a few feet can make a difference.

If the Wi-Fi card does not show up in the systems device manager window, replace the Wi-Fi card using this guide.

Chromebook fails to recognize or does not read inserted SD card

If the Chromebook does not recognize or read an inserted SD card, then the SD card reader will need to be replaced using this guide.